service
Create competitive advantage
In order to gain a decisive competitive advantage, efficient machines alone are not enough. Equally important is the diversification of service products. This includes not only maintenance and repair. There are also some suggestions – especially in terms of performance and operation.
Our service commitment.
Our strong customer relationship and focus on customer needs and satisfaction have played a huge role in our success.
On-site technical service
An international expert network with excellent qualifications.
Competent experts can support your plants around the world 24 hours a day. All service technicians of Sinoped have the dual qualifications of electrician/assembler and mechanic. This enables them to fully understand the system when inspecting, maintaining or calibrating your machine.
Remote service
You can contact our experts 24/7 to solve problems.
We can support you in German or English and permanently access a comprehensive knowledge database. We also rely on online/video conferencing tools and augmented reality solutions. You can also discuss the condition of your machine with us before planning maintenance tasks to maximize maintenance efficiency.
Want to know more about our service?
We provide a variety of services, from providing the best quality maintenance, calibration and training for your machine to spare parts and training.
When a fault occurs, Sinoped has a large number of engineers who can take quick action to meet the needs of customers. Sinoped strives to reply to your request within 24 hours.
Sinoped recommends that the customer sign a service contract to ensure that our engineers regularly and independently inspect the machine.
This is an excellent opportunity to ensure that your machine is in good working condition and prevent any unforeseen problems.
If you need more information and detailed suggestions, please feel free to contact us. We look forward to receiving your call or email.
Type of shipping
The machine is packaged in a form that is easy to assemble and can be used upon arrival without disassembly.
Wrap with anti-collision film to protect the surface of the machine and prevent surface damage caused by friction or collision.
Use wooden cases of fumigation-free products that comply with export regulations for packaging and transportation.
It applies to sea, land, air, and other transportation modes you can contact us and specify which transportation plan
Before Sinoped’s machine is shipped, we will conduct anti-rust treatment on the machine.
Sinoped’s machine will be packed with plastic film or waterproof aluminum foil bag.
The Sinoped machine is packed in strong rubber wooden cases.
Contact us
If you have any needs or questions, please contact us. We will provide you with 24-hour online services and solutions.
This form is for us to answer your doubts about this product, not to infringe on your privacy.
Filling in this form can help us better understand your confused problems and provide better solutions for you.
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Address
Ganqu road, No.85 Taizihe District LiaoYang LiaoNing in China.